FAQ’s

Booking

All of the Pinkfishes training courses can be booked online via our website – www.pinkfishestraining.com, or you can give us a call on 01245 475912 and book with us over the phone.

Depending on the date of the course you book, you do not have to pay the full balance when booking on to the course. If the course is within a week, then you will need to pay the full balance. However, if it is further in advance, you can secure the course booking with just a £100 deposit. When booking online you can also use our Klarna or Payl8r options to split up the payments, but you will need to select the full payment to be given these options.

Absolutely! You can book a course with us and secure the date by putting down a deposit - the remaining balance is then due 1 week prior to your course date. Or alternatively we also have finance options available through Klarna or PayL8r. You can find out more information on these options here

Yes we do. Many of our students have received funding for their course via their employer, a charity or through DWP (Jobcentre). 

Funding of any kind is down to the student to arrange. More information on companies you can try are here. Courses can also be booked on your behalf through the website, just make sure the person booking puts your details as the attendee when booking the course. 

The remaining balance is due 1 week prior to the course date. You will be sent a reminder email from us when it is due with a link on it. This can be paid by following the link in your reminder email, by logging in to your online account on www.pinkfishestraining.com or by calling us on 01245 475912.

All of our training courses come with a full kit included. However, our refresher and waxing courses, and mentoring sessions do not include a kit. They can however be purchased additionally from www.pinkfishes.com or in store on the day.

With each course you will get your lunch included on the day, a full kit worth between £75 and £160, a 15% discount code to use on Pinkfishes products for the first 3 months, lifetime support with the training team and 1 hour of free 1-2-1 mentoring session (per course booked) with one of the trainers after you have completed the course.

Whether you pass on the day of your course is subject to your trainer's judgement on whether they feel you are confident enough and able to meet the required standards to pass. There is a chance you will be set case studies to complete at home before getting your certificate. 

If you are booking one of our eyelash extension courses, please note that you will definitely be set further case studies to complete from home. However the number you are set is dependent on your level of work by the end of the day. 

We aim to send your confirmation email within 24 working hours of receiving your booking. If it has been longer than this, send an email in to training@pinkfishes.com stating that you haven’t received your email and we will get it resent to you. Please take weekends into consideration as our office hours are 9-5 Monday to Friday.

All of our courses are accredited by Professional Beauty Direct or ABT. 

For all of our in-person courses, you must be 16 to sit the course. 

For our online Level 3 AET course, you must be 18 to purchase and complete the course. 

Making changes to your booking

Yes, you can reschedule your course date free of charge up to 7 days prior to the course. However, if you did need to reschedule within 7 days, you will be charged a £50 administrative fee.

Yes, if your course was booked within 14 days, you can get a full refund on any course that was booked.

If you wanted to cancel after the 14 days, your booking fee will be held, however the remaining funds will be refunded back to your original method of payment.

Any courses cancelled within 72 hours of the course date, will be entitled to a 50% refund of the cost of the course.

Please note: If you have booked the Korean Inspired Lash Lift In-Person Masterclass, there will be a £50 fee deducted from the point of booking (due to instant access to the online masterclass). 

The remaining balance is due 1 week prior to the course date. You will be sent a reminder email from us when it is due with a link on it. This can be paid by going online to www.pinkfishestraining.com or by calling us on 01245 475912.

If you are let down by a model or are struggling to find one for your course day, let us know. With as much notice as possible we may be able to provide a model for you, however this is never guaranteed. It is always best to find yourself a model that you can rely on so that it doesn’t impact your learning.

If you, and we, are unable to find a model, we can reschedule your course to a future date as per the rescheduling policy stated above.

Preparing for your course

There is no theory work that you will need to prepare beforehand, this will all be covered on the day.
Yes, you will need to provide your own models. Depending on the course you are booked on to, you may need more than one. It will state how many you need on the website, and you will also be told in your confirmation email.

Yes, once you have booked onto you course, you will receive a patch test to test your models prior to your course date. Please complete this as soon as you receive it to ensure that the product hasn’t dried out, but at least 48 hours prior to your course.

We are based in Great Baddow, Chelmsford, Essex. For public transport, the closest station to us is Chelmsford Station, but you will still need to get a bus or cab from here to us. If you put the address Unit 1.4 The Bringey, CM2 7JW, or Pinkfishes into your Sat-Nav and follow the directions, it will bring you right to our door. Look out for signs to the Baddow Antique Centre, and then you will see this a turning off of the main road. When you follow it round you will see plenty of parking followed by our training centre here:

Anything that you feel comfortable in. We don’t have a dress code for our course days, but just ask that you make sure you are in something that you will be comfortable sitting in all day. You will be spending a lot of time focusing on the new knowledge you are taking in and creating beautiful lashes and brows – so make sure something as silly as your clothing isn’t distracting you! There is a small chance you may get glue or tint on your clothes, so wear something you don’t mind getting damaged just in case.
It will slightly vary depending on the course you are booked on to, however all of our courses will start off by covering the theory part in the morning. It’s always best to get that done in the morning when you are fresh minded! Then we move on to practicing the new techniques you will have learnt, either on a mannequin head or on a live model (depending on the course). Then, after lunch you will be working on a live model for the remainder of the course.

After the course

If for whatever reason you do not feel completely confident to work on your case studies after the course date, we will always invite you back to sit part or all of the course again free of charge. We want to make sure all of our students feel completely confident when they leave us, so if you do feel the need to come back you are always welcome! We are also available to contact via email or telephone, to get advice or just for some reassurance.

Your trainer will have told you on the day if you need to complete any case studies, if you are unsure please call us on 0124547591, or email us at training@pinkfishes.com

You will have 1 year to complete your case studies and complete your course. We recommend getting them completed as soon as possible while it is all fresh in your mind, but you will have a year from sitting your course to complete them should anything come up. If you have any issues, please do get in touch with us.
 
If you sat your course over a year ago and are looking to re-sit the course, there will be a £50 admin fee per course you wish to resit. Please get in contact with us on 01245 475912 or email us at training@pinkfishes.com to get booked in *subject to course availability.

Our trainers aim to get back to your case study as soon as possible, but we usually say that it will be within 5 working days. Please bear in mind that our trainers do work different days throughout the week and so aren’t available every day. However, there will always be someone in the office to help if you did have a query or question. Please also take into consideration that you will not get a response on a weekend as our office hours are 9-5 Monday to Friday.

In some cases, your email may not have made it to us, so if you haven’t heard from us, please do give us a call on 01245 475912 to follow it up.

As soon as you have completed and passed the case studies set by your trainer on your course day, you will receive your certificate in the post. They are sent first class via Royal Mail so should be with you within 1-3 working days, however we ask that you allow 5-7 days before getting in touch as sometimes they can get a little held up in the post!

Yes, hard copy replacement certificates cost £10 and can be arranged by giving us a call on 01245475912. Alternatively you can get a digital copy sent over for free. 

Book in for your mentoring by giving us a call in the office on 01245 475912, or by emailing us at training@pinkfishes.com. We have limited availability so make sure to get in touch as far in advance as possible with your availability so that we can be sure to get you booked in.

Send your case studies in to training@pinkfishes.com and make sure to put your trainer’s name in the subject to ensure we know who needs to get back to you.

As soon as you have passed and received your certificate in any beauty treatment, you will need to get insurance. This is so that both you and your clients are covered should any accidents happen. It is a legal requirement to have insurance in place as a qualified technician, so if you are charging money for a treatment, you have to be covered under an insurance policy. You can get yourself insured with Pinkfishes today, from only £5.95 a month. For more information, and to get yourself a quote, head over to the Insurance page on our website.

Eyelash Extensions

Between 90-120 eyelashes per eye will be applied throughout the treatment, depending on the look you want to achieve.
If the lashes are applied correctly, they should last as long as the natural hair does – and depending on what stage the eyelash is in the lash cycle, the extension can last anywhere up to 4 weeks. If you want to maintain a full looking set, you will need an infill every 2-3 weeks.

Book in for your mentoring by giving us a call in the office on 01245 475912, or by emailing us at training@pinkfishes.com. We have limited availability so make sure to get in touch as far in advance as possible with your availability so that we can be sure to get you booked in.

Yes, if you are going to be working under your own name/business, you will need to register as self-employed. You can get in touch with an accountant who will be able to advise on how to declare your earnings etc, or you can look into doing this yourself.

We would highly recommend researching technicians in your local area and basing your pricing on the average. You want to remain competitive in your area, but also ensure you do not under charge too.
To begin with, it’s good to build your confidence, technique and speed on friends and family. This way you will also get lots of pictures to market yourself on social media. Then as word of mouth starts to spread your clientele will start to build. You can also use introductory offers, or giveaways to entice people in. Read our blog on ways to increase your clientele here.
Eyelash extensions should only be applied by trained professionals. Make sure that your technician is certified by an accredited training academy and has the correct insurance to cover the treatment.
No, eyelash extensions that have been applied properly will not damage your natural lashes. If they feel uncomfortable it is important that you never remove the lashes yourself, and you go to a trained professional to get them removed. It is also just as important NOT to pick or pull the extensions, as this will cause damage to your natural lashes.
When starting out, it’s completely normal for a set of lashes with full coverage to take 3-4 hours to complete. The more you practice, the faster you will get, until one day it will likely only take you 1.5-2.5 hours to complete a full set. Just remember that your clients will appreciate quality, over speed – so don’t rush through your sets to make it quicker. Take your time and make sure every lash is applied perfectly before moving on to the next one.

Lash Lift and Tint

To start with this treatment should take around 1 hour to complete. But once you have had plenty of practice, it could take as little as 30-40 minutes to complete! 

The amount you can charge does greatly depend on your area and competitors around you. We highly recommend to do some research before setting your prices. But on average for the Essex region, you should be able to charge between £35-50 for this treatment. 

No, you don't need any prior experience at all to sit this course - it is perfect for complete beginners!

If you bring both models and complete 2 treatments on the course day, it is highly likely that you will be passed off and receive your certificate on the day. However, this is completely at the trainer's discretion so if they feel that you would benefit from setting you a couple of case studies then they will let you know this on the day. Once the case studies have been completed and passed off by your trainer, you will then receive your certificate in the post. 

As a minimum, this treatment can be completed every 6 weeks. However it is so important that you take the clients' natural lash health into consideration. If the lashes still look like they have been treated (curled or kinked), then you need to wait until all of the lashes have grown out and been replaced by fresh lashes. This could take 8-9 weeks for some people depending on their lash growth cycle. 

If pierced correctly, resealed after use and stored correctly, the treatment sachets will last for 7 days for use for a treatment or 14 days for use for a patch test. 

No, it is not recommended to complete this treatment on someone that is pregnant or breastfeeding. 

Brow Lamination

To start with this treatment should take around 1 hour to complete. But once you have had plenty of practice, it could take as little as 30-40 minutes to complete! 

The amount you can charge does greatly depend on your area and competitors around you. We highly recommend to do some research before setting your prices. But on average for the Essex region, you should be able to charge between £40-55 for this treatment, if you include a tint and wax too.

To sit our Brow Lamination course you will need to hold and eyebrow shaping qualification before sitting the course. If you do not hold this already, you can see the details for our Eyebrow Shaping course and Fully defined course here, both of which will give you the qualification you need to hold prior to the brow lamination course. Or alternatively, you could look at our Eyebrow Lamination including shaping course to learn everything you need in 1 course. 

If you bring both models and complete 2 treatments on the course day, it is highly likely that you will be passed off and receive your certificate on the day. However, this is completely at the trainer's discretion so if they feel that you would benefit from setting you a couple of case studies then they will let you know this on the day. Once the case studies have been completed and passed off by your trainer, you will then receive your certificate in the post. 

As a minimum, this treatment can be completed every 6 weeks. However it is so important that you take the clients' natural brow health into consideration. If the brows still look like they have been treated (curled or kinked in any way), then you need to wait until all of the hairs have grown out and been replaced by fresh brow hairs. This could take longer some people depending on their hair growth cycle. 

If pierced correctly, resealed after use and stored correctly, the treatment sachets will last for 7 days for use for a treatment or 14 days for use for a patch test. 

No, it is not recommended to complete this treatment on someone that is pregnant or breastfeeding. 

Hybrid tint - yes it is safe use hybrid tint instead of standard tint during a brow lamination treatment. 

Henna - no, a henna tint cannot be combined with this treatment. To obtain long lasting tint results for this treatment it is better to opt for a hybrid tint. 

Eyebrow Shaping & Tint

To start with this treatment should take around 45 minutes to complete. But once you have had plenty of practice, it could take as little as 15-20 minutes to complete! 

The amount you can charge does greatly depend on your area and competitors around you. We highly recommend to do some research before setting your prices. But on average for the Essex region, you should be able to charge between £15-30 this treatment, depending on the type of tint used. 

No, you don't need any prior experience at all to sit this course - it is perfect for complete beginners!

If you bring both models and complete 2 treatments on the course day, it is highly likely that you will be passed off and receive your certificate on the day. However, this is completely at the trainer's discretion so if they feel that you would benefit from setting you a couple of case studies then they will let you know this on the day. Once the case studies have been completed and passed off by your trainer, you will then receive your certificate in the post. 

As a minimum, this treatment can be completed every 4 weeks. However it is so important that you take the clients' natural brow health into consideration. If the brows still look like they have been treated (still tinted or if they look a bit dehydrated), then you need to wait until all of the hairs have grown out and been replaced by fresh brow hairs. This could take longer some people depending on their hair growth cycle. 

This course covers the basics of shaping an eyebrow. If you wanted a course that covers that covers in-depth mapping, take a look at our Fully Defined Course instead. 

This course will teach you how to remove hair via waxing (using strip wax) and tweezing. 

Absolutely. You can opt to upgrade your kit to a Hybrid tint kit for an extra £30 to learn with the hybrid tint instead. Or alternatively, for an extra £60 you can add the kit on so that you get both the standard tint and hybrid tint kits. Simply select your desired option when adding the course to your basket. 

Standard tint will tint the brow hair, but not the surrounding skin, and will generally last up to 4 weeks. 

Hybrid stain tints the hair and also stains the skin. The colour will last on the hair for up to 7 weeks, and up to 10 days on the skin.

Fully Defined Brows

On this course you will learn brow mapping, tinting using hybrid stain, waxing (using strip wax), threading, tweezing and trimming. It also covers shaping for both male and female brows, how to build a re-growth plan for your client and client aftercare. 

You will learn all the theory you need to know on the day, as well as learning the individual techniques and practicing them before working on 2 live models in the afternoon. 

 

This bespoke brow treatment will take around 1 hour to complete for each client. 

No, you don't need any prior experience at all to sit this course - it is perfect for complete beginners!

If you bring both models and complete 2 treatments on the course day, it is highly likely that you will be passed off and receive your certificate on the day. However, this is completely at the trainer's discretion so if they feel that you would benefit from setting you a couple of case studies then they will let you know this on the day. Once the case studies have been completed and passed off by your trainer, you will then receive your certificate in the post. 

As a minimum, this treatment can be completed every 4 weeks. However it is so important that you take the clients' natural brow health into consideration. If the brows still look like they have been treated (still tinted or if they look a bit dehydrated), then you need to wait until all of the hairs have grown out and been replaced by fresh brow hairs. This could take longer some people depending on their hair growth cycle. 

Yes, this course covers in-depth mapping for brows, using a variety of different techniques including the use of string and gel pens. 

This course will teach you how to remove hair via waxing (using strip wax), threading and tweezing. 

Standard tint will tint the brow hair, but not the surrounding skin, and will generally last up to 4 weeks. 

Hybrid stain tints the hair and also stains the skin. The colour will last on the hair for up to 7 weeks, and up to 10 days on the skin. You will be using hybrid stain on this particular course, however you can also use standard tint as part of this qualification too. 

Henna Brows

This brow treatment will take around 45 minutes - 1 hour to complete for each client. 

To sit our Henna Brow course you will need to hold and eyebrow shaping qualification before sitting the course. If you do not hold this already, you can see the details for our Eyebrow Shaping course and Fully defined course here, both of which will give you the qualification you need to hold prior to the brow lamination course. Or alternatively, you could look at our Henna Brow including shaping course to learn everything you need in 1 course. 

If you bring both models and complete 2 treatments on the course day, it is highly likely that you will be passed off and receive your certificate on the day. However, this is completely at the trainer's discretion so if they feel that you would benefit from setting you a couple of case studies then they will let you know this on the day. Once the case studies have been completed and passed off by your trainer, you will then receive your certificate in the post. 

As a minimum, this treatment can be completed every 6 weeks. However it is so important that you take the clients' natural brow health into consideration. If the brows still look like they have been treated (still tinted or if they look a bit dehydrated), then you need to wait until all of the hairs have grown out and been replaced by fresh brow hairs. This could take longer some people depending on their hair growth cycle. 

Yes, this course covers in-depth mapping for brows, using a variety of different techniques including the use of string and contour paste.

Standard tint will tint the brow hair, but not the surrounding skin, and will generally last up to 4 weeks. 

Henna tints the hair and also stains the skin. The colour will last on the hair for up to 6 weeks, and up to 10 days on the skin.

Waxing

Yes, for each of our waxing courses you would need to supply a model to work on for the day. For the full body course, you can bring different models for different areas of the body - just let us know if you plan to do this so we can tell you the rough times to arrange your models. 

If you have any issues in finding a model, just let us know as we may be able to find one for you.

You do not need any experience to sit our Full Body Waxing course. 

However to sit our Intimate Waxing course, you will need 6 months waxing experience beforehand. 

On our full body waxing course, you will learn the speed waxing technique to wax the full face, underarms, bikini and legs. You will learn to use both strip wax and hot wax. 

On our intimate waxing course, you will learn a specialised step system to build on your current waxing knowledge and complete a Brazilian and Hollywood intimate wax. 

 

You will be using hot wax on both courses, and also strip wax if sitting the full body waxing course. 

We supply some Hive wax products on the day but also have some other recommendations for wax to try. We really recommend trying a few different products to find what works best for you. 

Mentoring and Refresher Sessions

You can book a mentoring session in anything Lash/Brow/Waxing related, providing it is something you already have a certificate in.

For example, if you wanted to book a session to go over fanning techniques for lash extensions, you would need to show that you already held a Russian certificate before we can book you in.

If you had any questions about what you could cover in your session, contact us on 01245475912 before booking in.

Kits are not included in the Mentoring and Refresher courses. If you did need any products, they can be purchased from store on the day. Otherwise you would need to bring everything you usually use with you on the day.

Your free mentoring session can be used to cover any techniques that would have been taught on your course. This could be to go over a technique you have been struggling with since your course, to check you haven’t picked up any bad habits since you passed, or just for a general check in – its completely up to you.

Require more information? 
Finding it hard to book online?

Speak to our team for more information or help with booking online.
Speak to our team
Monday – Thursday
9am – 5pm
Friday
9am – 4.30pm
Saturday
9am – 4pm
Our training academy is thoughtfully designed to ensure both you and your models feel comfortable and inspired. Our beautiful, purpose-built training room is tailored to meet your needs, offering a welcoming and supportive environment for you to hone your skills.
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Unit 1.4 The Bringey,
Church Street,
Great Baddow,
Chelmsford,
CM2 7JW
01245 47591201245 477433training@pinkfishes.com
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