FAQ’s

Booking

All of the Pinkfishes training courses can be booked online via our website – www.pinkfishestraining.com, or you can give us a call on 01245 475912 and book with us over the phone.
Depending on the date of the course you book, you do not have to pay the full balance when booking on to the course. If the course is within a week, then you will need to pay the full balance. However, if it is further in advance, you can secure the course booking with just a £50 deposit. When booking online you can also use our Klarna or Payl8r options to split up the payments, but you will need to select the full payment to be given these options.
The remaining balance is due 1 week prior to the course date. You will be sent a reminder email from us when it is due with a link on it. This can be paid by going online to www.pinkfishestraining.com or by calling us on 01245 475912.
All of our training courses come with a full kit included. However, our refresher and mentoring sessions do not include a kit. They can however be purchased additionally from www.pinkfishes.com or in store on the day.
With each course you will get your lunch included on the day, a full kit worth between £75 and £160, a 15% discount code to use on Pinkfishes products for the first 3 months, lifetime support with the training team and 1-2 hours free 1-2-1 mentoring session with one of the trainers after you have completed the course.
We aim to send your confirmation email within 24 working hours of receiving your booking. If it has been longer than this, send an email in to training@pinkfishes.com stating that you haven’t received your email and we will get it resent to you. Please take weekends into consideration as our office hours are 9-5 Monday to Friday.
All of our courses are accredited by Professional Beauty Direct.

Making changes to your booking

Yes, you can reschedule your course date free of charge up to 72 hours (3 days) prior to the course. However, if you did need to reschedule within the 72 hours, you will be charged a £50 administrative fee.

Yes, if your course was booked within 14 days, you can get a full refund on any course that was booked.

If you wanted to cancel after the 14 days, your booking fee will be held, however the remaining funds will be refunded back to your original method of payment.

Any courses cancelled within 72 hours of the course date, will be entitled to a 50% refund of the cost of the course.

The remaining balance is due 1 week prior to the course date. You will be sent a reminder email from us when it is due with a link on it. This can be paid by going online to www.pinkfishestraining.com or by calling us on 01245 475912.

If you are let down by a model or are struggling to find one for your course day, let us know. With as much notice as possible we may be able to provide a model for you, however this is never guaranteed. It is always best to find yourself a model that you can rely on so that it doesn’t impact your learning.

If you, and we, are unable to find a model, we can reschedule your course to a future date as per the rescheduling policy stated above.

Preparing for your course

There is no theory work that you will need to prepare beforehand, this will all be covered on the day.
Yes, you will need to provide your own models. Depending on the course you are booked on to, you may need more than one. It will state how many you need on the website, and you will also be told in your confirmation email.
Yes, once you have booked onto you course, you will receive a patch test to test your models prior to your course date. Please complete this as soon as you receive it to ensure that the product hasn’t dried out, but at least 48 hours prior to your course.

We are based in Great Baddow, Chelmsford, Essex. If you put the address Units 6-8 The Bringey, CM2 7JW into your Sat-Nav and follow the directions it will bring you right to our door. Look out for signs to the Baddow Antique Centre, and then you will see this turning off of the main road:

Anything that you feel comfortable in. We don’t have a dress code for our course days, but just ask that you make sure you are in something that you will be comfortable sitting in all day. You will be spending a lot of time focusing on the new knowledge you are taking in and creating beautiful lashes and brows – so make sure something as silly as your clothing isn’t distracting you! There is a small chance you may get glue or tint on your clothes, so wear something you don’t mind getting damaged just in case.
It will slightly vary depending on the course you are booked on to, however all of our courses will start off by covering the theory part in the morning. It’s always best to get that done in the morning when you are fresh minded! Then we move on to practicing the new techniques you will have learnt, either on a mannequin head or on a live model (depending on the course). Then, after lunch you will be working on a live model for the remainder of the course.

After the course

Our trainers aim to get back to your case study as soon as possible, but we usually say that it will be within 3 working days. Please bear in mind that our trainers do work different days throughout the week and so aren’t available every day. However, there will always be someone in the office to help if you did have a query or question. Please also take into consideration that you will not get a response on a weekend as our office hours are 9-5 Monday to Friday.

In some cases, your email may not have made it to us, so if you haven’t heard from us, please do give us a call on 01245 475912 to follow it up.

As soon as you have completed and passed the case studies set by your trainer on your course day, you will receive your certificate in the post. They are sent first class via Royal Mail so should be with you within 1-3 working days, however we ask that you allow 5-7 days before getting in touch as sometimes they can get a little held up in the post!
Book in for your mentoring by giving us a call in the office on 01245 475912, or by emailing us at pinkfishestraining@mail.com. We have limited availability so make sure to get in touch as far in advance as possible with your availability so that we can be sure to get you booked in.
Send your case studies in to pinkfishestraining@mail.com and make sure to put your trainer’s name in the subject to ensure we know who needs to get back to you.

As soon as you have passed and received your certificate in any beauty treatment, you will need to get insurance. This is so that both you and your clients are covered should any accidents happen. It is a legal requirement to have insurance in place as a qualified technician, so if you are charging money for a treatment, you have to be covered under an insurance policy. You can get yourself insured with Pinkfishes today, from only £5.55 a month. For more information, and to get yourself a quote, head over to the Insurance page on our website.

Eyelash Extensions

Between 90-120 eyelashes per eye will be applied throughout the treatment, depending on the look you want to achieve.
If the lashes are applied correctly, they should last as long as the natural hair does – and depending on what stage the eyelash is in the lash cycle, the extension can last anywhere up to 4 weeks. If you want to maintain a full looking set, you will need an infill every 2-3 weeks.
Book in for your mentoring by giving us a call in the office on 01245 475912, or by emailing us at pinkfishestraining@mail.com. We have limited availability so make sure to get in touch as far in advance as possible with your availability so that we can be sure to get you booked in.

Yes, if you are going to be working under your own name/business, you will need to register as self-employed. You can get in touch with an accountant who will be able to advise on how to declare your earnings etc, or you can look into doing this yourself.

We would highly recommend researching technicians in your local area and basing your pricing on the average. You want to remain competitive in your area, but also ensure you do not under charge too.
To begin with, it’s good to build your confidence, technique and speed on friends and family. This way you will also get lots of pictures to market yourself on social media. Then as word of mouth starts to spread your clientele will start to build. You can also use introductory offers, or giveaways to entice people in. Read our blog on ways to increase your clientele here.
Eyelash extensions should only be applied by trained professionals. Make sure that your technician is certified by an accredited training academy and has the correct insurance to cover the treatment.
No, eyelash extensions that have been applied properly will not damage your natural lashes. If they feel uncomfortable it is important that you never remove the lashes yourself, and you go to a trained professional to get them removed. It is also just as important NOT to pick or pull the extensions, as this will cause damage to your natural lashes.
When starting out, it’s completely normal for a set of lashes with full coverage to take 3-4 hours to complete. The more you practice, the faster you will get, until one day it will likely only take you 1.5-2.5 hours to complete a full set. Just remember that your clients will appreciate quality, over speed – so don’t rush through your sets to make it quicker. Take your time and make sure every lash is applied perfectly before moving on to the next one.

Require more information? 
Finding it hard to book online?

Speak to our team for more information or help with booking online.
Speak to our team
Monday – Thursday
9am – 5pm
Friday
9am – 4.30pm
Saturday
9am – 4pm
Our training academy is thoughtfully designed to ensure both you and your models feel comfortable and inspired. Our beautiful, purpose-built training room is tailored to meet your needs, offering a welcoming and supportive environment for you to hone your skills.
SEND AN ENQUIRY
Unit 1.4 The Bringey,
Church Street,
Great Baddow,
Chelmsford,
CM2 7JW
01245 47591201245 477433training@pinkfishes.com
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